Frequently Asked Questions
What Is Social Lockbox by LuxStory?
LuxStory is a marketing agency for the real estate and construction industries. We have years of experience managing social media for businesses of all sizes, from emerging brands to small and mid-size real estate developers. LuxStory received BILD and OHBA awards for its work in Social Media. We are proud to be a Canadian, female led and PoC owned company.
Social Lockbox is LuxStory's Social Media Sub-brand specifically for Real Estate Agents and Teams.
Why do I need Social Lockbox by LuxStory?
For years, our clients have shared with LuxStory their desire to grow a professional, consistent social media presence - one that represents their personality, expertise and adds value to their clients. Marketers or small business owners often say that social media is not their area of knowledge or that they simply find it to be too time consuming. Real estate agents know that social media is a necessary marketing tool but find that managing it takes them away from what is core to their job: building relationships, selling and engaging with the community.
If you relate, then Social Lockbox is for you! We eliminate these common social media pain points by helping real estate agents make their social media presence simple, customized, automated and efficient. Find out more by reviewing our packages here.
How much does Social Lockbox cost?
We offer a variety of packages to choose from and each package has a different cost. Based on your needs, you have options from a one-time purchase only to monthly subscription based services. Our packages are affordable and will save you time and money in the long run. Click here for a list of our packages and their prices.
What if I purchase a package and then realize that another package is better suited for my needs?
We want you to succeed and understand that these things happen. Contact your social media ASAP and they will make a recommendation as to what plan is best for you based on your goals, and help you make the transition.
I have reviewed the packages but still don't know what package is best for me. Can you help?
Is it possible to create an a-la-carte option?
For those with specific needs, we offer a variety of a la carte services. Our social media specialists are standing by to deliver high-quality content on your schedule.
Is Social Lockbox online only?
Yes - the plans we offer are to support and grow your online presence and generate leads. for those who reside in the Greater Toronto Area we also offer on-site Short Form Video shoots to generate Reels/TikToks for your business.
Do you offer Social Media Plans for Teams?
Yes! We have worked with several Real Estate Teams to help build their social media presence.
Send us an email at email@example.com and ask us about our services for real estate teams.
Do I have a say in my creative?
Yes! This is a collaborative process to ensure that your social content is authentic to you and your brand. We give you one round of revisions with all creative we present to you.
How long after I sign up can I expect to start working with you guys?
You will hear from us within one business day of signing up for a plan to set up a 1-1 meeting. During the onboarding process we assess your needs and objectives. From there, we map out a detailed timeline for you. Timelines vary by package. Rest assured, we will be in constant communication with you, so you’ll always know what to expect.
Do I get a discount or any perks for recommending a friend?
YES, we have a referral program and would love to discuss more. Please email us at firstname.lastname@example.org
What forms of payment do you take?
We accept all major credit cards.
What is subscription billing?
Subscription billing is a charging method that enables us to bill customers automatically on a monthly basis for your Social Media Plan. Should you wish to cancel, you must provide 30 days notice.
What if I sign up for a subscription package but need to delay my start date?
No problem! We will work with you at your pace.
Can I pause my subscription packages?
Yes - we allow one pause should you need to pause for whatever reason. We require 30 days to do so.
Can I cancel at any time?
All monthly subscriptions require a 3 month minimum commitment. After this period you may cancel at any time providing 30 days notice. Please refer to our terms and conditions page for more information.